Terms and Conditions

1. Introduction

Welcome to Vitreous Visions. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree to these terms, you should not use this website or our services.

2. Intellectual Property

All content on this website, including text, graphics, logos, images, and artwork, is the property of Vitreous Visions or its content suppliers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Specific designs commissioned by clients remain the intellectual property of Viterous Visions, unless otherwise agreed upon in a formal written contract. Clients receive a license to use commissioned artwork for its intended purpose.

3. Product and Service Descriptions

Vitreous Visions strives to provide accurate descriptions of its products and services. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. Due to the handmade nature of our products, slight variations in color, size, and form are inherent and add to the unique character of each piece. Such variations do not constitute a defect.

4. Pricing and Payment

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. All payments for custom commissions, workshops, and retail items are due as per agreed-upon invoices and payment schedules. We accept various forms of payment, which will be detailed during the transaction process.

5. Custom Commissions and Orders

For custom ceramic art commissions or architectural glass installations, a detailed contract outlining scope, timelines, payment schedule, and revision policies will be provided and must be agreed upon by both parties before work commences. Deposits for custom work are non-refundable once design work has begun.

6. Workshops and Classes

Enrollment in pottery workshops and classes requires full payment in advance. Cancellation policies vary per workshop and will be clearly stated upon registration; generally, refunds are not issued for cancellations made less than 7 days prior to the workshop date. Vitreous Visions reserves the right to cancel or reschedule workshops due to unforeseen circumstances, in which case full refunds or rescheduling options will be offered.

7. Limitation of Liability

Vitreous Visions shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use its products or services, or for the cost of procurement of substitute goods and services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through Vitreous Visions. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.

9. Changes to Terms

Vitreous Visions reserves the right, at its sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at [email protected].

Vitreous Visions
489 Riverside Drive West, Suite 201
Windsor, ON, N9A 5K6
Canada
Phone: (519) 977-8822